Lunar Energy

The Install App does not recognize a Sunrun job code entered by a Sunrun user.

- The Install App does not recognize a Sunrun job code entered by a Sunrun user.

If the app shows an error screen, have the installer check their wifi connection and possibly connect to a hotspot. If that does not resolve the issue, proceed to steps 2–4.

Ensure correct capitalization and alpha/numeric inputs.

Sunrun can contact their Sunrun install support to request job code creation.

Under the Install App settings the user can 'Opt-out' of using the Sunrun job code.

1. If the app shows an error screen, have the installer check their wifi connection and possibly connect to a hotspot. If that does not resolve the issue, proceed to steps 2–4.
2. Ensure correct capitalization and alpha/numeric inputs.
3. Sunrun can contact their Sunrun install support to request job code creation.
4. Under the Install App settings the user can 'Opt-out' of using the Sunrun job code.

7.3 Sunrun Job Code Issues

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