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4.10 Maximizer(s) Not Discovered After Scanning in Installer App

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Written by Ollie Wells

Symptoms:

  • Maximizers are not discovered by the system after scanning in the Installer App.

Troubleshooting Steps:

  • CRITICAL NOTE: MAXIMIZERS WON'T WORK WITHOUT SUNLIGHT!

  • Wait 5 minutes.

  • Establish communications.

  • Ensure there are PV Hub comms.

    • If not, follow the PV Hub offline / no data actions.

    • If there are, try resetting the PV Hub from GS Partner.

  • Remove all Maximizers from the app (using the "remove" action), wait 5 minutes, and then re-scan.

  • Remove just the affected Maximizer(s) from the app, wait 5 minutes, and then re-scan.

  • If still not working (and not affecting all Maximizers), consider replacing affected Maximizers.

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