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ConnectDER Support Contact Info & Hours

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Written by Ollie Wells

Contact Methods

  • Website: connectder.com → "Contact Us" → select "Urgent/In the Field"

  • General Support Email: [email protected] — normally responded to the next business day

  • Immediate Support Phone: 703-232-1427, option #9 for Partner Technical Support

Video/Photo Sharing

Hours of Operation (ET)

  • Standard Hours (Mon–Fri): 9:00 AM – 5:00 PM ET

  • Extended Coverage for In-Field Escalations (phone only): 5:00 PM – 8:00 PM ET

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