Contact Methods
Website: connectder.com → "Contact Us" → select "Urgent/In the Field"
General Support Email: [email protected] — normally responded to the next business day
Immediate Support Phone: 703-232-1427, option #9 for Partner Technical Support
Video/Photo Sharing
Google Meet: meet.google.com/cqo-gwcc-vhf
Phone: +1 314-474-2051, PIN: 206 247 616#
Hours of Operation (ET)
Standard Hours (Mon–Fri): 9:00 AM – 5:00 PM ET
Extended Coverage for In-Field Escalations (phone only): 5:00 PM – 8:00 PM ET